Escalation Policies automate handling of approval steps that remain pending beyond defined time limits. Configure policies with multiple escalation actions—such as sending notifications, adding approvers, replacing assignees, or automatically closing steps—that execute sequentially as time thresholds are reached. Escalation policies ensure timely approval processing and maintain service level agreements for access requests.
Learn about Escalation Policies that allow for creating policies to handle overdue approval steps in business requests.
Learn how to create escalation policies, add them to approval steps, and verify they execute correctly.