Skip to main content

Resetting Master Passwords

Reset your master password if you've forgotten it and can no longer decrypt your stored secrets or credentials.

Overview​

The master password is essential for protecting access to your private key, which is used to decrypt sensitive data in EmpowerID — including secrets and checked-out credentials. If the password is lost, you can reset it; however, doing so permanently deletes access to all data encrypted by your original key pair.

⚠️Data Loss Warning

Resetting your master password will delete all previously encrypted secrets and credentials. These items cannot be recovered after a reset.

When to Reset​

Reset your master password if:

  • You’ve forgotten it and cannot decrypt secrets or credentials
  • You suspect it may have been compromised
  • You want to reinitialize your encryption keys

Reset Your Master Password​

  1. Access Your Profile
    • In the EmpowerID Web application, click your username.
    • Select View Profile from the dropdown.
      Access profile
  2. Navigate to Privileged Access
    • On your profile page, click the Privileged Access tab.
    • Expand the Secrets section.
      Navigate to Privileged Access
  3. Initiate Password Reset
    • Click Reset Master Password and Delete Saved Credentials.
      Reset master password
  4. Confirm the Reset
    • In the confirmation dialog, click Yes to proceed.

    This will delete all encrypted data previously tied to your original key pair.
    Confirm password reset

  5. Set a New Master Password
    • Enter your new password in both the Password and Confirm Password fields.
    • Click OK.

    Your new master password must be different from your EmpowerID login password.
    Set new master password

  6. Completion
    • A message will confirm that your master password has been reset successfully.
    • You can now use the new password to perform secure operations like creating or viewing secrets and checking out credentials.
      Completion message

What Happens Next​

You now have a new key pair tied to your master password. Any previous encrypted data is no longer accessible. Going forward, all secrets and credentials will be encrypted with your new public key and decryptable only with your new master password.

🔑Next Step

Consider creating new secrets or requesting credentials after resetting your master password.