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Edit Mailbox Email Forwarding

This procedure configures email forwarding settings to redirect messages from one mailbox to another address for routing, consolidation, or message continuity.

Edit Mailbox Email Forwarding​

  1. Navigate to Resource Admin.
  2. Select Mailboxes from the resource type menu.
  3. Click the Workflows tab.
  4. Click Manage Mailbox Wizard. Manage Mailbox Wizard
  5. Search for the mailbox to modify, check the box next to it, and click Next. Select Mailbox
  6. Select Edit Mailbox Email Forwarding from the available actions. Edit Mailbox Email Forwarding Action
  7. Click Next.
  8. Configure forwarding settings: Edit Mailbox Email Forwarding Form
    • Forward all emails sent to this mailbox: Check to activate email forwarding
    • Forward to Email Address: Enter the destination email address
    • Keep a copy of forwarded email in this mailbox: Check to retain copies in the original mailbox, or leave unchecked to forward only
  9. Click Next.
  10. Review the Operation Execution Summary. Operation Execution Summary
  11. Click Submit.
  12. Select your next action: Finish Workflow Options
    • Do you want to manage the same Mailbox? - Perform additional actions on this mailbox
    • Do you want to manage different Mailbox(es)? - Work with other mailboxes
    • Do you want to finish the workflow? - Complete and exit the wizard
  13. Click Submit.

Results​

  • Email forwarding takes effect for new incoming messages
  • Forwarded messages appear in the destination mailbox with original sender information preserved
  • Message retention in the original mailbox depends on the copy setting
  • Forwarding loops are automatically prevented by Exchange